Updating my review to 5 stars because CAP earned it.
I purchased a full dumbbell set, and the 70 lb dumbbell took over a month to get delivered. CAP was the company that actually helped resolve the issue. Their team responded to my email in less than 24 hours, communicated clearly, helped locate the package, and followed through until it was delivered. They were professional, responsive, and very helpful throughout the process.
The delay was frustrating, but it was not CAP’s fault. The dumbbell set is high quality, solid, and worth the purchase.
Amazon customer support was the opposite. They were not willing to help whatsoever. I spent over an hour going back and forth in chat, got transferred around about 15 times, and was even disconnected when I did not respond fast enough. Nothing meaningful was done on Amazon’s side, so I had to step in and contact CAP directly to get real help.
CAP solved the problem when Amazon would not. Great product, great materials, and excellent customer support from CAP.
JesseM –
Bridget Auch –
John P Brach –
MazeeMoon –
Edgar Sosa –
Mckaylia P. –
Bill B –
Amazon Customer –